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Alberto Crippa, Alberto, Crippa, alberto crippa, alberto, crippa, Nike, NIKE Europe, NIKE, Gaiatel, beenz, beenz.com, 3COM, 3COM Sitel, Ralph Lauren, Country Operations Manager, Italian Strategic & Key Accounts, Team Manager, Customer Services Manager, Senior Technical Support, Technical Analysis of Financial Markets, Business Administration, Logistic Process improvement, Apparel, SAP, call center, Customer Care, best practices, Laura.