Business Growth Strategies for the E-Commerce Industry
The e-commerce industry has long been flourishing. In recent years, e-commerce platforms have allowed entrepreneurs and consumers to meet online.
Today, online sellers use e-commerce websites as their online stores for selling goods or items. On the other hand, customers shop online, place their orders, and get goods or items delivered to their houses. It’s safe to say that the e-commerce sector has been a lot easier and more convenient for both entrepreneurs and consumers.
But did you know that the e-commerce industry has all the more boomed during this pandemic? Many individuals have heavily relied on e-commerce businesses due to the pandemic restrictions. As a result, e-commerce sales have significantly spiked amid the crisis. The pandemic appears to be gradually reshaping the e-commerce industry and redefining its future.
As a click-and-order store, you should capitalize on this momentum to boost your profits in the new normal. There are a few crucial steps you can take to kick your online business up a notch. That said, here’s how to grow your e-commerce business during this pandemic:
Study your market and check your consumer needs
While the e-commerce industry is thriving during this pandemic, it doesn’t mean that you can already let down your guard. Studying your market and assessing if your online business can meet your consumer needs is crucial.
First, conduct research to see how much of the market you’ve penetrated and what new markets you can conquer. Understand that market penetration and expansion are crucial to your overall business growth. Be sure to consider implementing these growth strategies.
Once you thoroughly understand your market, you can reassess what your e-commerce business currently offers. The rule of thumb is to provide what the consumers want or need. If your products are in demand, consider producing more and strive to get the highest market share.
But if your products aren’t high in demand, resort to product development. This growth strategy entails adding new features to your current goods or expanding your product lines. If not, consider launching new goods or items that resonate well with your target market based on research.
Improve your business processes
Valuable products are what make your e-commerce business win customers. It is improved processes that can make your products of good quality. As such, you need to improve your business workflows, from raw material acquisition to developing actual products to delivering orders to your customers.
Focus on the accuracy, efficiency, and overall productivity of your business processes. Achieve these goals by empowering your workforce and investing in digital tools and technologies.
Have an excellent customer service
Customer service is a vital part of the overall business equation. As an e-commerce business, you should boost customer support, from order fulfillment to product delivery. Some customers have valid queries about their order status, legitimate issues about your products, or concerns about the delivery.
Learn more about Shopify customer lifetime value and strive to deliver excellent customer service to gain loyal customers. Remember, happy customers are more likely to recommend your business to others.
You must have an excellent team of expert customer service representatives who can handle all these. Make sure to use top help desk apps for shopify, maintain open lines of communication, be prompt on your responses, and, most importantly, resolve their issues immediately.
For instance, track customer payments who send money to the Philippines from Hong Kong. That way, you can immediately fulfill their orders and deliver their items without delays.
Your business growth strategies won’t be complete without harnessing the power of digital marketing. It’s good that you can now promote your e-commerce business and products on various digital platforms. These online channels can boost your online visibility, website traffic, customer engagement, lead generation, and even sales conversions. For your digital marketing strategies, here’s what you can do:
- Business website: Update your business website. It is where you’ll showcase your products and deal with your customers;
- Search engine: Employ search engine optimization (SEO) and pay-per-click (PPC) advertising. The goal is to get the top ranking on the search engine results pages (SERP) environment;
- Email: Send promotional emails to both your regular customers and new prospects. For potential customers, do your research to earn some qualified leads;
- Blog: Start a blog on your website. From there, consistently produce and publish relevant content to attract and engage customers;
- Social media: Be sure to leverage online channels, such as Facebook, Instagram, Twitter, and LinkedIn. They present your e-commerce business with plenty of opportunities, from customer outreach to actual customer acquisition.
At this point, you now know what it takes to grow your e-commerce business during this pandemic. Consider the business growth strategies recommended above, from studying your market to improving your business processes to promoting your products via multiple channels.
While the COVID-19 crisis is here to stay, capitalize on the momentum to boost your profits and grow your online business. Ultimately, you’ll be surprised at how you can take your e-commerce business up a notch in the new normal.